Frequently Asked Questions
Everything you need to know about your Sophia Webster purchase.
How do I know which size to choose?
Most of our styles run true to size; however, specific fit notes can be found on each product page. We also provide a comprehensive size guide comparing UK, US, and EU scales to help you find your perfect fit.
What is your international shipping policy?
We offer worldwide shipping via express couriers. Delivery times and costs vary by destination, and all applicable duties and taxes are calculated at checkout so there are no hidden fees upon arrival.
How can I return an item?
We accept returns within 14 days of delivery, provided the items are unworn and in their original packaging with the protective film on the soles intact. Please use our online returns portal to generate your shipping label.
Are Sophia Webster products covered by a warranty?
Yes, we offer a 6-month warranty against manufacturing defects. This does not cover general wear and tear, accidental damage, or variations in natural materials like leather.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Clearpay in select regions.